Effective Communication Between Families & Providers / Dignity & Rights of Staff –
“We’re All in This Together”

Presented by: Bridget Cariello, Shaun Weathers
Wednesday, September 23, 2026
11:00 AM – 12:00 PM
Zoom

Effective communication is the foundation of quality services. When families, nonprofit providers, and staff communicate with clarity, respect, and shared purpose, trust grows, collaboration strengthens, and people receiving services life richer, deeper, more meaningful lives. This interactive session is designed to strengthen relationships between providers, families, the direct support professionals that care for our loved ones. In building practical communication skills grounded in dignity, rights, and mutual respect we may address challenges honoring everyone involved. Together we will explore why communication in disability services matters, and how organizational culture, power dynamics, and staff dignity directly influence service quality and what matters most to those we support. Throughout this session we will focus on building a culture of support, empathy, and inclusion where families feel heard, staff feel respected, and people with disabilities receive support that uphold their rights, dignity and ability to live their own best lives.

Learning Objectives:

• How to Strengthen Collaborative Relationships: Build trust and partnership among families, nonprofit providers, and staff through clear, respectful, and inclusive communication practices.
• Apply Effective Communication Strategies: Learn to use active listening, plain language, getting curious, avoiding assumptions, and respecting diverse viewpoints in care planning, transitions, and times of high stress.
• Uphold Staff Rights and Dignity While Communicating the Needs of a Loved One: Gain an understanding of principles, and values that protect staff dignity, their legal rights, and well-being, recognizing their impact on organizational culture and service quality. Learn to create an environment that is thoughtfully responsive to all families, caregivers, and staff to create a life of dignity and support for the people we serve.
• Navigate Conflict Constructively: Learn to utilize collaborative problem-solving tools to address disagreements and align expectations among families, staff, and providers. Gain understanding of agency process and how to gain additional support when needed.
• Create Meaningful Lasting relationships with Your Provider and their Staff: Learn to develop lasting relationships to integrate respectful communication, shared decision-making, and dignity-centered practices into your communications at home and in our programs.

This seminar is recommended for families and other stakeholders

Pre-registration is required below ↓